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Interpersonal Skills

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Interpersonal Skills

Post by Lil Miss Sunshine on Mon Oct 01, 2012 10:18 am

State and briefly explain five examples of interpersonal skills.

Interpersonal skills are particular types of communication skills and include (five only required):
(i) Building a rapport or a sense of ‘being in tune with’ another person, which draws them into a relationship.
(ii) Building trust and respect, so that the relationship is maintained and co-operation facilitated.
(iii) Managing conflict in such a way that the relationship is preserved.
(iv) Persuading or influencing another person to do what you want them to do or to share your beliefs.
(v) Negotiating or bargaining in order to reach mutually acceptable or compromise solutions to problems.
(vi) Communicating assertively, so that you uphold your rights and get your needs met – without violating the rights or ignoring the needs of others.
(vii) Communicating informally, so that you give (and receive) relevant and timely information.
(viii) Communicating supportively, so that you encourage the other person and gain their commitment.
Lil Miss Sunshine

Posts : 558
Join date : 2012-09-08
Age : 51
Location : Leeds

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